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  1. Australian owned, born in Ocean Grove
  2. Click & collect available from Ocean Grove
  3. Beach days are coming. Gear up for summer.

Returns & Warranty

Last updated: 21 October 2026

We want you to love your Elite Outdoors gear. If something isn’t right, here’s how we can help.

Change of mind returns

If you change your mind about a purchase, you can return it within 14 days of receiving it for store credit, a gift card or an exchange. We don’t offer cash refunds for change of mind.

To be eligible for a change of mind return, items must be:

  • unused and unpitched
  • in brand-new condition
  • packed in their original packaging
  • returned with proof of purchase

For change of mind returns sent by post, you’re responsible for the cost of return shipping, and the original delivery charges are non-refundable.

To start a return, please contact us before sending anything back so we can confirm the return address and next steps.

Faulty, damaged or incorrect items

The change of mind conditions above don’t apply to items that are faulty, damaged on arrival, or not as described. If this happens, please contact us as soon as possible with your order number and photos of the problem.

Under the Australian Consumer Law you’re entitled to a repair, replacement or refund for faulty goods, depending on the problem, and we’ll cover reasonable return shipping costs for faulty items.

1-year warranty against defects

Elite Outdoors Co products come with a 12-month warranty against manufacturing defects from the date of purchase.

What’s covered (under normal use):

  • frame failures
  • broken hubs
  • stitching coming undone
  • fabric defects

What’s not covered:

  • normal wear and tear
  • fading from the sun
  • fabric damage from campfires
  • damage from exceeding the product’s weight limits
  • accidental damage

What we’ll do: if your warranty claim is accepted, we’ll repair or replace the item. If we can’t repair or replace it, we’ll offer a refund.

How to make a warranty claim

Contact us within the 12-month warranty period with:

  • your order number or proof of purchase
  • a description of the defect
  • photos showing the problem

We’ll assess your claim and let you know the next steps. If we need the item returned, we’ll arrange this and cover reasonable shipping costs for accepted claims.

This warranty is provided by:
Elite Outdoors Co
1/39 Prosperity Drive, Ocean Grove VIC 3226
Phone: 0407 868 097
Email: admin@eliteoutdoors.com.au

Your rights under the Australian Consumer Law

The benefits provided by this warranty are in addition to other rights and remedies you have under the law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact us

Questions about a return or warranty claim? Get in touch on 0407 868 097 or admin@eliteoutdoors.com.au.